Ticket Delivery

Delivery is available for UK and Éire orders only. We post your tickets as soon as possible – you should receive them no later than a month before the event. Postage and packaging charges vary, please see individual concert listings for details.

Registered post : signature required

“Standing” and General Admission tickets are always sent by registered post, because due to fire safety regulations at venues they cannot be replaced if lost. This means that they require a signature on receipt. If there is nobody at home when the Post Office call, you should find that they have left a card with instructions: check this carefully, but usually you will have seven days to collect your tickets from the delivery office.

Please note that the delivery office is not usually the same place as the Post Office, and it may open at odd hours (such as 6am until midday). Please check the card …

Non-delivery?

If you have not received your tickets by three working days prior to the gig, please call us on the telephone (020 7734 8932) for advice. Don’t leave it until the last minute!

Sometimes (mistakes happen) the Post Office may attempt delivery but not leave a card. In this case your tickets are likely to be at the delivery office – give us a call first so we can check if they’ve been returned to us, and look up the reference number for you if not.