Interesting report in The Guardian about the recent Which? report on ticket agents.
Which? editor Neil Fowler said: "Airlines have taken a bashing recently for adding sneaky extra charges to the cost of tickets, but they're not the only ones - we found ticket agencies hiking the cost of tickets by nearly a third with various fees and postage costs. These charges only become apparent when people are well into the buying process - they should be made clear up front so that people can compare prices properly."The report called for charges to be included by agents in their advertisements and at the start of the online booking process.
We think this is a great idea - in fact, we're going to start doing it for all our concerts, effective ten years ago.
Uh. Yes, that's right, ever since Stargreen Box Office have had a web presence we've advertised the Total Ticket Cost: all prices are inclusive of booking fees and VAT. We don't make you struggle halfway through the order process before telling you about additional booking fees, convenience fees, sales tax, credit card handling fees, service charges, administration costs, baggage surcharges, airport tax, legal costs or winter sports cover.
(Postage fees are shown separately - but on the same page - because we charge those once per order, not per ticket: if you buy three tickets we put them all in the same envelope. Or if you buy over the counter at our shop in Central London you don't pay postage at all)
