London's premier independent ticket agent for 31 years. Secure purchase for over 600 events!

Privacy Policy

During the operation of the www.stargreen.com web site, and during the purchase process, we collect and store a variety of information. Some of this is provided automatically by your web browser software and other information is provided by you directly. This web page describes what we collect, how we use it, and how you can view it, update it or delete it where appropriate.

In general, we do not use any of the information that we collect in any way that you have not asked us to, nor do we share any information that we collect with third parties.

Your contact details

You provide contact details to us when you register to use the site, or when you buy tickets. We may use this information to verify the credit card details that you supply, so that we know where to send your tickets, and to contact you if an event is postponed or cancelled. We retain this information for your convenience when making repeat purchases. We do not provide this information to partner organizations or third parties.

You can amend or delete your contact information using the account info facility on our web site. Changes will take effect for your next purchase, but will not affect orders that you have already placed.

Your credit or debit card information

Credit/debit card processing for your order is handled for us by Sagepay, a secure online payment gateway. Their privacy policy and security standards are available on their web site.

Your email address

You provide your email address to us when you register to use the site, or when you buy tickets. We may use this

  • to notify you of changes to this Privacy Policy
  • if there is a problem with your order
  • to contact you when an event is postponed or cancelled
  • to send you Email Alerts for artists or venues that you’ve told us you’re interested in

These are known as “Transactional Emails”. In addition you may choose to receive various types of “Marketing Emails” (e.g. by ticking check boxes). These include but are not limited to special offers, forthcoming tour news, or news about Stargreen or our web site. If you have chosen to receive Marketing Emails you may opt out at any time by following “unsubscribe” links provided in the emails.

We do not provide this information to partner organizations or third parties.

We identify you by your email address. At present the only way to change your email address is to delete your account and create a new one. Changes will take effect for your next purchase, but will not affect orders that you have already placed.

Cookies

Online ordering from www.stargreen.com, and use of the account information features such as Email Alerts, require that your browser accept a ‘cookie’, and subsequently sends it to the site with each new page request. The cookie is used as an identifier to distinguish your session and shopping basket contents from those of other people.

You can delete your cookie yourself at any time clicking the sign out link at the top of each page, or by using the cookie management facilities in your web browser where present.

Your IP address and browser type

Every computer on the Internet has an IP address – this is assigned by your ISP. When your computer connects to our site, we record your IP address and certain details provided by your web browser (in technical terms, the User-Agent string). We store this information to identify broad geographical trends in patterns of site access, and to help us with diagnosing technical problems when they arise. This information is deleted automatically on a rolling basis when no longer needed, and is not shared with any third parties.

In some environments, there may be a firewall or proxy server between your computer and ours which has the effect of hiding your IP address. In these cases, the request may appear to come from the proxy server and cause us to log its IP address rather than yours.

Protecting your information

All sensitive data transfers to and from the web site are protected by Secure Sockets Layer (SSL) encryption. Stargreen Box Office make all reasonable efforts to ensure the integrity and security of data stored on the site.

Exceptions

Stargreen Box Office is a UK company and governed by English law. We will make exceptions to this policy if instructed to do so by an appropriate law enforcement authority.

Some of our event partners require us to share customer data with them as a condition of sale. Where this is the case we will advise you before purchase.

Last updated

This Privacy Policy was last updated on September 30th 2010